Frequently Asked Questions
Everything you need to know before creating your Memory Plate.
Simply place your order, upload your photo and details, review and approve your design proof, and we will produce and ship your custom metal plate.
After placing your order, you will be directed to upload your photo and details. Once submitted, we will prepare your design proof for approval before production begins.
Production begins only after your photo and details are submitted AND your design proof has been approved.
High-resolution, clear images work best. Action shots, portraits, and well-lit photos produce the best results.
Yes. Changes can be requested during the proof stage before final approval.
Yes. Every order includes a design proof that must be approved before production begins.
Proofs are typically ready within 1–2 business days. Production takes 5–7 business days after approval. Delivery usually occurs within 7–14 business days.
Shipping is included as a flat-rate fee in your total purchase price.
Because each product is custom-made, we do not accept returns. However, we will replace any item that arrives damaged or defective.
If your item arrives damaged or there is a production issue, please contact us, and we will make it right.
Yes. Including your order number ensures your photo and details are matched correctly to your order.
Due to the custom nature of our products, all international orders are final sale.
We recommend contacting us in advance so we can provide an accurate shipping quote tailored to your location.
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One moment. One story. Preserved forever.