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Terms & Conditions

Effective April 1, 2026


Custom Products

All products are custom-made and personalized based on customer-provided photos and details. All sales are final once an order is placed and payment is received.


Proof Approval

A proof may be provided for approval before production. Production will only begin after approval is received. Delays in approval may affect delivery timelines.


Production & Shipping

Production time is typically 7–14 business days after proof approval.

Shipping time is typically 2–3 business days after production is completed.


Returns & Replacements

Due to the custom nature of our products, all sales are final.

Customers may request changes during the proof approval stage only. Once a proof is approved, the order is considered final and cannot be modified.

If your item arrives damaged or there is an error on our part, please contact us within 7 days of delivery. We will review the issue and provide a replacement if applicable.


Customer Responsibility

Customers are responsible for ensuring that all uploaded photos and submitted details are accurate. We are not responsible for errors submitted by the customer.


Contact

For any issues or questions, please contact us at:

support@memoriesinmetal.com