Privacy Policy
Memories In Metal, Inc. (“Memories In Metal,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
We collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Uploaded photos and personalization details
- Order history
- Communications with us
We may also collect certain information automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring URLs
- Cookie data
Payments are processed through secure third-party payment processors. We do not store full credit card numbers.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Produce custom metal prints
- Provide customer service
- Send order confirmations and transactional communications
- Send marketing emails (if you opt in)
- Improve our website and services
- Prevent fraud and maintain security
- Comply with legal obligations
Our website and order management system are powered in part by Odoo.
3. How We Share Information
We may share information with trusted service providers that assist us with:
- Payment processing
- Production and fulfillment
- Shipping and logistics
- Email communication providers
- Website hosting
- IT support
- Legal compliance
We may also disclose information if required by law or in connection with a business transfer.
We do not sell your personal information.
4. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Website functionality
- Analytics
- Security
You may manage cookie preferences through your browser settings. We may use third-party analytics tools to understand how users interact with our website.
You retain ownership of your images. By uploading content, you grant us a limited license to use the images solely for the purpose of fulfilling your order.
6. Data Retention
We retain personal information only as long as necessary for:
- Order fulfillment
- Business operations
- Legal and tax compliance
- Recordkeeping requirements
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure.
8. Virginia Data Breach Notification
If a data breach occurs involving personal information, we will notify affected Virginia residents as required by Virginia Code § 18.2-186.6.
9. Virginia Consumer Data Protection Act (VCDPA)
If applicable, Virginia residents may have the right to:
- Access their personal data
- Correct inaccuracies
- Request deletion
- Obtain a copy of their personal data
- Opt out of targeted advertising or profiling
To submit a request, email:
Subject Line: “Virginia Privacy Request”
If your request is denied, you may appeal by emailing the same address.
10. Marketing Communications
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Transactional emails related to your orders cannot be unsubscribed from.
11. Children’s Privacy
Our services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy, please contact:
Email: privacy@memoriesinmetal.com
Phone: 1-800-867-3570
Mailing Address:
Memories In Metal, Inc.
PO Box 134
Fairfax Station, VA 22039
Memories In Metal, Inc.
Effective Date: April 1, 2026
Last Updated: March 29, 2026